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Dick Roosenberg, Founder and Executive Director of Tillers International, with two oxen at MODA |
Despite numerous examples to the contrary, too many aspiring
innovators take the “missionarydesign” approach to innovation and attempt to apply pre-determined
solutions to a context with no examination of the realities and implications
for users and stakeholders. This includes financial development strategies which
fail to account for the afflictions of the poor in developed nations where
legions of people still live in abject poverty amongst abundance. Wealth and
development can bring tremendous advancements to societies, but development
necessarily leaves large portions of the population without access to
necessities and increases within-country inequalities according to the WTO.
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Dom Hélder Pessoa Câmara |
Fortunately, there are antidotes to the well-intentioned but
misguided efforts of would-be social investors and innovators. There are
organizations which examine the existing assets of a population and work
towards meeting their latent needs, creating real value. There is a form of
capital which can transform entire economies: Knowledge. Without getting all Kingdom of the Crystal Skull in this
post, knowledge really is the most valuable asset of a society and the most
important form of capital. Knowledge investments and the free-flow of
intellectual “property” would do more for achieving the ends of social
innovation than any amount of currency.

Tillers' mission is “to preserve, study, and
exchange low-capital technologies that increase the sustainability and productivity
of people in rural communities”
The Elements of Tillers' Approach
- Our principal
product is inspiring rural innovation.
- Low-capital rural
technology is the medium through which we build attitudes of experimentation.
- Grassroots
people-to-people exchange is at the core of Tillers' approach.
- Listening before
acting is critical.
- The knowledge and
skill base for our work has become scarce.
- Partner
organizations support our innovators overseas.
- Quality tools and
facilities inspire world-class innovations and re-invention.
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Sanding the Ox Yoke - Tillers workshop 2012
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Human Centered Design (HCD) practices are inherent to the
Tillers process. All solutions are developed and adapted in the communities
they are designed to serve with the active participation of the intended users
and with careful consideration of the impact on stakeholders. This local
knowledge is then disseminated across geographical and political boundaries to
be adapted for use in other communities on other continents. Iteration after
iteration leads to some of the most advanced, most affordable, and most
important technology on the planet. But rather than hoard this intellectual
“property,” Tillers shares this knowledge. In doing so, Tillers eschews the
micro-trends for a macro perspective of the world while meeting the specific
needs of individuals.
There is no possibility of meeting the required ROI in
contemporary financial terms, but there is no need to either. The Tillers
approach completely bypasses this kind of investment. Instead of injecting cash
into an economy with the hope of development, Tillers injects knowledge and
sees an immediate return through the creation of real value which can be shared
ad infinitum. The beauty of Tillers’
business model is that it is inherently sustainable and scalable to any level.
Its products and services are all designed for absolutely minimal capital
requirements but facilitate the satisfaction of essential and universal human needs.
By creating real value, Tillers International has completely
bypassed the micro-hurdle which stops so many would-be social innovators.
I like the videos! I think this is a really great example of applying HCD appropriately. And I appreciate the idea that it's not so much HCD that's the point, but the dissemination of knowledge that can lead to great change and sustainable success. Financial capital is valuable, but intellectual capital is invaluable!.
ReplyDeleteThanks, Nicole! valuable/invaluable reminds me of this https://i.chzbgr.com/maxW500/6092429312/hEB85AD0F/
DeleteThis reminds me of the article we read very early on in the module by David Ellerman, which is wholly focused on sharing knowledge. I also appreciate more examples of the HCD process, which I want to share more in the social entrepreneurship classroom.
ReplyDeleteMelissa, I feel like there are examples of HCD all around. In many ways, it is really just the natural way that people have developed tools and solutions for millennia. We didn't have much choice other than to design at a human scale in a given context because that is all we knew and had access to. With the advent of industrialization and globalization, we veered from the micro and local level to regional, national and international scale and focused more on the easily measured, post facto financial metrics than the implications at human or ecological level. HCD as a practice is important because it combines the natural ability of people to problem solve with the previously inaccessible knowledge, technology and experience of the "outside."
DeleteCouldn't agree more, Brett - though your articulation is much better than mine would be!
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